Privacy notice

Who we are

Helch Market operates street-food markets, bars and event spaces in Winchester and Bournemouth, and this website. For anything about your data, contact hello@helch.uk.

What we collect, and why

• Bookings and tickets — your name, contact details and party details when you book darts, buy an event ticket, or make an enquiry. Used to run your booking and send confirmations you asked for.
• Payments — taken by our payment providers (such as Stripe). We never see or store your full card number.
• Messages — emails you send us, and messages or comments you send to our Instagram or Facebook accounts, which we receive so we can reply to you.
• Trader applications — details you submit when applying for a kitchen or stall.
• Signing documents — when you sign a lease or another document on helch.uk, we keep the signing record: your name, your signature, when you signed, and the IP address and device you signed from. The signing page records when it is opened, for how long, how far you read, whether it was tapped, scrolled or typed on, and the IP address, the approximate place it points to (town and country) and the device, as part of the signing record. It is kept with the signed document, and you are emailed a copy of the completed document.

Counting how busy each area is

At the market, we count how many devices are connected to each guest WiFi access point, every few minutes, to plan the space. We count devices to plan the space; we do not track you. A device's address and name are scrambled on our own equipment with a code that changes daily, so we cannot tell which phone is yours or follow it from day to day; the scrambled codes are deleted after seven days and only the counts are kept after that.

What we don't do

• We don't sell your information to anyone.
• We don't run advertising trackers other than Meta's pixel (see below). The site stores small amounts of data on your own device (such as your city choice) to work properly.

Meta pixel

We advertise on Instagram and Facebook, and this site uses Meta's pixel to see which of our ads work. It tells Meta when you view a page, start a checkout, add your payment details and buy a ticket, and sets Meta's cookies on your device to do that. When you buy, your email and phone number are passed to Meta in a scrambled (hashed) form to match the purchase to an ad. Meta's own privacy policy covers what it does with that. If your browser sends Global Privacy Control, the pixel does not load. Purchases and free-ticket bookings are also sent to Meta from our own server (Meta's Conversions API), with your email, phone, name and postcode scrambled (hashed) in the same way, and Global Privacy Control — or having opted out on this device — stops both. You can also control ad tracking in your Meta account's ad preferences and your browser's cookie settings.

How long we keep things

Bookings, ticket records and business correspondence are kept as long as we need them to run the business and meet legal obligations (for example, accounting records), then removed.

Your rights

You can ask what we hold about you, ask us to correct it, or ask us to delete it — see data deletion, or email hello@helch.uk. If you're unhappy with how we handle your data you can complain to the UK Information Commissioner's Office (ico.org.uk).